Refund & Return Policy

Last Updated: June 2026

At VOEOZ, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and unworn.
• The item must be in its original packaging.
• All tags, labels, and accessories must be included.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Products showing signs of wear or damage caused by customers.
• Clearance or final sale items.
• Gift cards.

Return Process

To initiate a return, please contact us at:

Email: yanguoxiong003@outlook.com

Please include:

• Order number
• Product name
• Reason for return
• Photos if the item is damaged or defective

We will provide return instructions after reviewing your request.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

After we receive and inspect your returned item, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the issue.

We will arrange a replacement, exchange, or full refund where appropriate.

Exchanges

We currently offer exchanges for defective or incorrectly delivered products only.

Contact Us

For any return or refund questions, please contact:

Email: yanguoxiong003@outlook.com